What is a Support ticket? Is the interaction between a customer and a service representative. The I.T ticketing system allowing your business to create, update, and hopefully resolve any issues your end-users might have.
How do I submit a Support ticket? There are 3 ways of submitting a support ticket. Ticketing system, Email or by phone.
How do I submit a ticket through the ticketing system? Go onto our website at www.support.crsnetworks.ca. on the top right corner you will see “Submit a request”.
How do I find my Service Tag ID? It will be a sticker placed on your laptop/Desktop/servicer with CRS networks logo. It should start with DSK, LAP or SER.
What if I have a shared email address? Shared emails are not recommended; however, we know that its the nature of some business. Please provide as much information as possible so that one of our reps does not have any issues responding back to your inquire.
Why do we as for your time zone? As we provide services to our national consumers, this will help our technicians find the best time to contact you back.
How do I know my ticket was submitted successfully? Once you complete a ticket by email or on our website, a confirmation email will be sent directly with 5 minutes. For tickets that have been called in, it might not be submitted right away and show up when the technician has time to enter it manually.