How do I get TeamViewer?
Go to www.teamviewer.com Click on the Download Button, usually found on the home page.
How do I update Teamviewer?
Updating a TeamViewer installation can be done with just one click:
TeamViewer full version:
If a new version of TeamViewer is available, there will be an arrow icon on the main window of TeamViewer at the right hand side of the menu bar.
In case this notification icon has been deactivated within the TeamViewer settings, you can simply click on Help >Check for new version.
Automatic updates
TeamViewer can install new versions automatically. This option can be found within the settings under Advanced >Install new versions automatically .
TeamViewer Host:
Simply right click on the TeamViewer icon within the system tray and select Check for new version.
Does it work behind firewalls, proxy server and NAT routers?
Yes! That is what we made TeamViewer for. TeamViewer will allow you to share your desktop over any kind of internet-/LAN-connection and over almost any firewall.
Why does my antivirus software come up?
TeamViewer is in constant touch with the producers of antivirus software. Nevertheless, it can happen that certain virus definitions report TeamViewer as potentially dangerous; as by the nature of the job it does (transmit screen and inputs from one computer to another) it requires a much deeper access to the system than a standard application
Solution:
Please update your TeamViewer to the newest release available within your major version. Also, please make sure that you do have the newest virus definition of your antivirus software.
Which operating systems are supported?
- Windows /Millennium edition/NT (Service Pack 6a, at least IE 5.5)/98
- Windows 10 / 8(8.1) / 7 / Vista / XP* (XP Support may end)
- Windows Server 2012 / 2008R2 / 2008 / 2003 / 2000* (Windows Server 2000 and 2003 may end)
- Windows Home Server / Home Server 2011
- Mac OSX 10.4 or later
- CentOS, Debian, Fedora, Mandriva, Mint, Red Hat, SUSE and Ubuntu
- TeamViewer for Remote Control: Android version 2.1 and later
- TeamViewer for Meetings: Android version 2.2 and later
- TeamViewer QuickSupport: Android version 2.3.3 and later
- TeamViewer for Remote Control: iOS 5.0 and later
- TeamViewer for Meetings: iOS 5.0 and later
- TeamViewer QuickSupport: iOS 5.0 and later
Where do I find the TeamViewer logfiles?
If you create a support ticket on our website, in most cases our support team will ask you to send them your log files. Within these log files various connection- and software-problems are being protocolled.
Please note that we always need the event protocol of both partners. Aside from that we need the approximate time when the problem occurred.
Determine the storage location:
TeamViewer QuickSupport
- Click on the tool kit symbol in the upper right corner
- Click on the button Open Logfiles...
- Please send us the file TeamViewerX_Logfile.log
TeamViewer full version + Host module
- In the menu click on Extras and then on Open log files...
- The Windows folder that contains the event protocol will be opened.
- Please send us the file TeamViewerX_Logfile.log
Why do I get the message "This site is running TeamViewer"?
TeamViewer will wait several minutes after windows-start until it will try to listen on Port 80 (if this Port is not taken by another application). If your application does not take the Port in that time-frame or the application is not started automatically, TeamViewer might have taken the Port.
You can disable this behavior in TeamViewer version 5.1 or newer. Therefore, open the TeamViewer options underExtras > Options > Advanced. Enable the option Don't use incoming port 80 (recommended for web servers only) so that TeamViewer won’t try to take the Port again.
What do I have to do if I forget my user name or password?
If you should forget your username or password, you can request them again under https://login.teamviewer.com/requestpassword.aspx
How do I delete my TeamViewer account?
For security reasons, only you can completely delete your TeamViewer account.
For this purpose, proceed as follows:
- Log in with username and password under http://login.teamviewer.com.
- Click on the Edit profile menu item at the top right corner of the page.
- Click on Delete account in the window that opens.
Caution: When deleting your TeamViewer account, your entire account including the data it contains will be permanently deleted!
What is the difference between TeamViewer and VNC?
With numerous modules and features, TeamViewer goes far beyond the functionality of ordinary VNC solutions.
The main difference is that TeamViewer works without port forwarding and configurations on firewalls and proxy servers. Configurations with TeamViewer are not necessary no matter if you need a solution for remote support, remote control, remote access, or online meetings.
Comments
0 comments
Article is closed for comments.