How do I fix a paper jam?
Turn off the printer to reduce the chances of damaging it. Open up the primary cover. If you see any jammed or loose paper remove it slowly. If the paper tears, it can be a headache to retrieve all the little bits and pieces from the printer. Whenever possible, pull the paper in the direction the paper would travel through the printer. Check the output tray for any stuck paper. Once you clear all the paper, restart the printer.
If you still have a paper jam error message, repeat the steps above until you are 100% sure all the paper is removed. If that doesn’t work, it’s time to call the help desk.
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