Troubleshooting ActiveX Controls

ActiveX errors are typically caused by certain browser settings and misconfigured system files. To help troubleshoot (and possibly fix) the problem, please adjust the settings in Internet Explorer by following the steps below:

1. Click the Tools menu at the top of your browser, and select Internet Options.
2. Click the Security tab at the top of the dialogue box
3. Click Custom Level button and ensure that the following are set to Enabled:
• Run ActiveX controls and plug-ins
• Script ActiveX Controls marked safe for scripting
• Scripting
  
  If your business is on a domain, this setting may not be accessible on your browser. You may need to contact the system administrator or IT Support to resolve the issue.

4. Click OK after these settings are enabled.

5. Click OK again to save your changes.
6. Log into your web browser again. 

If your browser was already set correctly, it's likely that you have a misconfigured system file. Here's how to reset the system file to the default settings:

1. Click the Start button in Windows.
2. In the search field, type Run.
3. Enter regsvr32 msxml3.dll in the Open field, and click OK.

After a moment, a dialogue box notifies you that the file was properly reset. Click OK in the dialogue box to exit.

After making these changes, please close all of your Internet Explorer windows and open a new browser window again. 

If you continue to have any issues/problems with the following steps, please contact QUBYTE IT Central Support at 1-800-928-5180.

Note

Based on company security policies, domains may disable ActiveX controls from a global level.  Enabling certain ActiveX controls may increase security risks with your PC or throughout your network infrastructure. Please contact a QUBYTE support professional to determine if the ActiveX controls can be adjusted, and if there are any security concerns.